Theresa’s Story

“The people we care for are such an inspiration.”

When Theresa Grana, MPA, RN began her career as a nurse at EPI in 2005, she soon realized how much she loved working in this field. Theresa was originally hired through an agency and came on board as a registered nurse in 2006. Almost 18 years later, she now holds the position of Director of Clinical and Medical Services and oversees day-to-day operations at 12 houses and Day Program in the Rochester, Binghamton, and Whitney Point areas.

“It takes a special kind of person to care for the individuals we support,” says Theresa. “I’m extremely proud of our nurses, most with over 25 years of experience, as well as our direct support professionals. Families can be confident knowing their loved ones are receiving an outstanding level of care from our team.”

In her almost two decades at EPI, Theresa has overcome obstacles and achieved many milestones. “COVID was by far one of the biggest challenges and accomplishments,” she comments. During the pandemic, Theresa managed the ever-evolving demands and the daily requirements of the developmentally disabled adults we serve. “In addition to keeping all EPI employees educated about virus protection, I coordinated the supplies of PPE (Personal Protective Equipment) and became certified to fit test N95 masks,” she says. Since March 2020, Theresa has been using a tool she developed to monitor the health and well-being of EPI clients in day and residential programs. When vaccines became available in December of the same year, she coordinated scheduling for residential clients and encouraged employees to also become vaccinated. For her efforts, Theresa received a “Heath Care Heroes” award in 2021. According to Amira Hakim, a Residential Supervisor and colleague, “Theresa’s kindness, work ethic, integrity, concern, and care for people supported and their families is unmatched. She treats everyone with respect, kindness, understanding and empathy.”

Theresa credits the individuals EPI supports as her motivation for coming to work each day. “Every day is different, and my work is so fulfilling,” she adds. “The people we care for are such an inspiration – they make me appreciate life and I strive to do what’s right for them.” She is also dedicated to training support personnel, asking them to take the time to learn everything they can about their roles. “The effects we have on the individuals we serve are profound. We truly empower them,” explains Theresa. “It’s of utmost importance to gain their trust by treating them in the same way you would want to be treated – and always remember to be patient.”

In closing, Theresa reflects on her time at EPI, thanking the organization for fostering a wonderful work/life balance. “I left my position as Director of Nursing at a hospital and joined EPI when my sons were in elementary school,” she states. “Both of my sons are now in the medical field – one is a researcher, and the other is in medical school. When they were younger, they attended EPI events and learned to become more compassionate individuals.” Without a doubt, compassion is a family trait. “I’m hoping that my legacy at EPI will be that I raised the standard of nursing care for people with developmental disabilities and traumatic brain injuries, as well as their families,” adds Theresa. “I know in my heart that I always did my best for them.”